Contact Us

We’re Here to Help

Thank you for choosing UrbanHarbor98. Whether you have a question before purchasing, need information about an existing order, want assistance with shipping, or need to begin a return, our customer support team is available to help.

For the fastest assistance regarding an existing purchase, please include your order number, full name, and the email address used when placing the order.

Customer Support

Email: support@UrbanHarbor98.store
Phone: (254) 485-2744
Website: UrbanHarbor98.store

Mailing Address

UrbanHarbor98
321 Morgan Mill RD
Stephenville, TX
United States

Order Questions

If you are contacting us about an order, please provide as much relevant information as possible. This may include your order number, the product concerned, and a short explanation of your question.

For an item that arrived damaged, incorrect, or with another order-related issue, photographs may help us review your request more efficiently.

Returns & Refunds

UrbanHarbor98 offers eligible customers free returns/refunds within 30 days, subject to our Return & Refund Policy.

Please contact us before returning an item so that our team can review your request and provide the appropriate instructions. Items returned without following the provided return procedure may experience processing delays.

Shipping Assistance

We provide free worldwide shipping, with an estimated delivery timeframe of 7–10 days under normal circumstances.

Delivery estimates are not absolute guarantees and can occasionally be affected by factors outside our reasonable control, including carrier disruptions, customs processing, severe weather, public holidays, incorrect delivery information, or other transportation delays.

For complete details, please review our Shipping Policy.

We appreciate your business and look forward to helping you create a more organized everyday kitchen.