Contact information
UrbanHarbor98 believes customers should have clear and accessible ways to contact us regarding products, orders, shipping, returns, refunds, and general customer service matters.
This page provides our official customer contact information.
Business Information
Store Name: UrbanHarbor98
Website: UrbanHarbor98.store
Established: 2022
Mailing Address
UrbanHarbor98
321 Morgan Mill RD
Stephenville, TX
United States
Email Support
For customer service inquiries, please contact:
support@UrbanHarbor98.store
Email is recommended for order-specific requests because it allows customers to provide order numbers, descriptions, and relevant photographs or supporting information when necessary.
Telephone
Customers may also contact us at:
(254) 485-2744
Order Support
When contacting us about an existing order, please provide your order number whenever possible.
Depending on the nature of your inquiry, we may also request the name associated with the order, the email address used during checkout, the relevant product, and a description of the issue.
This information helps us locate the correct transaction and respond accurately.
Return Requests
Eligible purchases are covered by our 30-day return/refund policy.
To initiate a return, email support@UrbanHarbor98.store before shipping merchandise back.
Our team will provide the appropriate instructions for eligible returns.
Please do not send merchandise to an address without first confirming the applicable return procedure with customer support.
Shipping Questions
UrbanHarbor98 provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days.
For questions about an order in transit, include your order number and any relevant tracking information when contacting us.
Damaged or Incorrect Orders
If you receive an item that appears damaged, defective, or different from what you ordered, contact us promptly.
Please provide photographs where reasonably helpful so that our team can assess the situation.
Updating Order Information
If you discover an error in your shipping or contact information after placing an order, contact us immediately.
We will attempt to make the requested change where operationally possible, but modifications cannot be guaranteed once fulfillment or shipment has begun.
Customer Communications
When communicating with our support team, customers are expected to provide accurate information and communicate respectfully.
Likewise, our goal is to provide professional and useful assistance regarding legitimate customer service matters.
Policy Questions
If you have questions regarding our Return & Refund Policy, Terms of Service, Shipping Policy, or Legal Notice, you may contact us using the information listed on this page.
Official Contact Details
UrbanHarbor98
321 Morgan Mill RD
Stephenville, TX
United States
Email: support@UrbanHarbor98.store
Phone: (254) 485-2744
Website: UrbanHarbor98.store