Refund policy
At UrbanHarbor98, customer satisfaction is important to us. We understand that there may be occasions when a purchase does not meet your expectations or when you need to return an item for another reason. This Return & Refund Policy explains our general return process, eligibility requirements, refund procedures, and responsibilities.
By purchasing through UrbanHarbor98.store, you acknowledge and agree to the terms described below.
30-Day Return Policy
UrbanHarbor98 provides eligible customers with a 30-day return period.
The 30-day period begins on the date the applicable order is delivered to the shipping address associated with the purchase.
To request a return, please contact:
Email: support@UrbanHarbor98.store
Phone: (254) 485-2744
Please provide your order number and a brief explanation of the reason for your return request.
Free Returns
For returns that qualify under this policy, UrbanHarbor98 provides free return service.
Customers should contact us before sending an item back. Our customer service team will review the request and provide the applicable return instructions.
Please do not send a return to an address without first receiving instructions from our support team. The appropriate return destination may differ depending on the product, fulfillment location, or circumstances of the return.
Return Eligibility
Unless an exception applies, returned merchandise should generally be in substantially the same condition in which it was received.
Where reasonably possible, please include original components, accessories, instructions, and packaging supplied with the product.
Normal inspection of a product to determine its characteristics or suitability will not automatically make an item ineligible. However, products that have been materially damaged through misuse, abuse, improper handling, unauthorized modification, or use inconsistent with their intended purpose may not qualify for a standard return.
Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, materially defective, or different from the item you ordered, contact us as soon as reasonably possible at support@UrbanHarbor98.store.
Please include your order number and, where appropriate, clear photographs showing the issue.
We will review the information and determine an appropriate resolution, which may include a replacement, refund, return, or another solution depending on the circumstances and applicable law.
Return Procedure
To initiate a return:
Contact support@UrbanHarbor98.store within 30 days of delivery.
Provide your order number and reason for the requested return.
Provide photographs if requested and reasonably relevant to the issue.
Wait for our return instructions.
Follow the instructions supplied by our customer service team.
Keep any available return or shipment confirmation until your return has been resolved.
Following these steps helps us process your request accurately and efficiently.
Refund Processing
Once an eligible returned item has been received and inspected, we will notify you regarding the status of the refund.
Approved refunds are generally issued to the original payment method used for the purchase unless another method is required by applicable law or agreed upon in writing.
The time required for a refund to appear in your account can vary depending on your bank, card issuer, payment processor, or financial institution.
Once we have submitted a refund to the relevant payment provider, additional processing time imposed by that provider is outside our direct control.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests when operationally possible. However, once an order has entered fulfillment, been processed for shipment, or been transferred to a shipping carrier, cancellation may no longer be possible.
If the order cannot be canceled before shipment, you may request a return after delivery in accordance with this policy.
Exchanges
Depending on product availability and the circumstances of the request, an exchange may be possible.
For many orders, the most efficient approach may be to return the eligible original item and place a separate order for the preferred product.
Contact our customer support team for assistance before attempting an exchange.
Refunds for Shipping
UrbanHarbor98 currently offers free worldwide shipping, meaning customers generally do not pay a standard outbound shipping charge on eligible orders.
Where no outbound shipping fee was charged, there is no outbound shipping amount to refund.
Non-Returnable Circumstances
We reserve the right, subject to applicable law, to decline returns involving products that have been intentionally damaged, materially altered, abused, or returned in circumstances involving suspected fraud.
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
Contact Us About a Return
UrbanHarbor98
321 Morgan Mill RD
Stephenville, TX
United States
Email: support@UrbanHarbor98.store
Phone: (254) 485-2744
We recommend contacting customer support before shipping any return.