Shipping policy

UrbanHarbor98 is committed to providing a straightforward and transparent shipping experience. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, international deliveries, delays, address responsibilities, and related procedures.

Free Worldwide Shipping

UrbanHarbor98 provides free shipping worldwide on eligible orders placed through UrbanHarbor98.store.

There is no standard shipping fee for qualifying orders, regardless of destination.

If any exceptional delivery service carries an additional charge, that charge will be disclosed before the customer completes the applicable transaction.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This timeframe represents our normal delivery expectation and is not an absolute guarantee.

Delivery can occasionally take longer because of circumstances outside our reasonable control.

Order Processing

After an order is placed, it may undergo payment verification, order confirmation, preparation, packing, and transfer to the applicable shipping carrier.

Customers should ensure that their contact and delivery information is accurate before completing checkout.

International Shipping

We ship to customers worldwide, subject to applicable shipping restrictions, laws, carrier coverage, and service availability.

International shipments may be subject to customs procedures or local import requirements.

Customs processing can occasionally extend delivery times beyond the normal estimate.

Customs, Duties and Taxes

Depending on the destination and applicable local laws, international orders may be subject to customs duties, import taxes, handling charges, or other governmental assessments.

Where such charges are not collected by UrbanHarbor98 during checkout, they may be assessed separately by local authorities or carriers and may be the recipient's responsibility unless applicable law requires otherwise.

Tracking

Where tracking is available, relevant tracking information may be provided after shipment.

Tracking information can require some time to become active after a carrier first receives or scans a package.

A temporary absence of tracking updates does not necessarily indicate that a shipment has stopped moving.

Shipping Delays

Although our estimated delivery timeframe is 7–10 days, delays can occasionally occur because of severe weather, customs inspections, transportation disruptions, carrier capacity, public holidays, peak shopping periods, natural events, incorrect delivery details, or other circumstances outside our reasonable control.

If an order appears significantly delayed, customers may contact us for assistance.

Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before submitting an order.

If you notice an address error after ordering, contact support@UrbanHarbor98.store as quickly as possible.

We will attempt to update the address if fulfillment has not progressed too far, but we cannot guarantee that an address can be changed once an order has entered shipment processing.

Failed Delivery

If delivery cannot be completed because an address is incorrect, incomplete, inaccessible, or because the recipient fails to complete required carrier procedures, the package may be returned or otherwise handled according to the carrier's procedures.

Contact us if you experience a delivery issue so we can review the circumstances.

Lost Packages

If tracking information indicates an unusual delay or you reasonably believe that your package has been lost, please contact us.

We may request confirmation of your shipping details or other information needed to investigate with the carrier or fulfillment provider.

Appropriate resolutions will depend on the circumstances and applicable law.

Damaged Packages

If your order arrives damaged, photograph the packaging and affected product where reasonably possible and contact us promptly.

Please include your order number and a description of the issue.

We will review the matter and provide an appropriate solution consistent with our Return & Refund Policy and applicable law.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately.

If this occurs, packages may arrive at different times even though they belong to the same order.

Contact Regarding Shipping

For shipping assistance:

Email: support@UrbanHarbor98.store
Phone: (254) 485-2744

UrbanHarbor98
321 Morgan Mill RD
Stephenville, TX
United States

Please include your order number when contacting us about an existing shipment.